RETURNS POLICY

Returns

Our return policy lasts 30 days. If more than 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

 

---

Refunds (if applicable)

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you whether your refund has been approved or rejected.

If approved, your refund will be processed and automatically applied to your original method of payment within a few business days.

 

---

Late or Missing Refunds (if applicable)

 

If you haven’t received your refund yet, please first check your bank account again.

Then contact your credit card company or bank, as it may take some time before your refund is officially posted.

If you’ve done all of this and still have not received your refund, please contact us at support@jellypure.co.

 

---

Exchanges (if applicable)

 

We only replace items if they are defective or damaged.

If you need to exchange an item for the same product, please contact us at support@jellypure.co.

 

---

 

 

Gifts

 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

If the item wasn’t marked as a gift at the time of purchase, the refund will be issued to the original purchaser.

 

---

 

 

Return Shipping

 

To initiate a return, please contact our customer support at:

support@jellypure.co

Once your request is received, we will provide you with the return address and the next steps to complete your return under the best conditions.